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* Discover every place within your organization where the information has value.

* Pertinent policyholder data feeds automatically into billing software as new policies are approved and issued, expediting billing and ensuring accuracy.
* Know all of the sources where that information is found (email, documents, eForms, faxes, handwritten correspondence [link widoczny dla zalogowanych], voice mails, images).

* Incoming mail, data captured via online forms, and email attachments launch pertinent business processes and advance appropriate actions.
* Identify individuals who require access.
* Understand the types of information that flow into your company which data is critical, in which business areas, and for which specific decisions.
* Ensure the business rules you establish with your enterprise content management (ECM) software reflect your governance policies and controls.
Swift, seamless communication doesnt happen by accident.
Masterminding meaningful use with BPM and smart integration
Consider the interrelationship between policy administration, claims, and accounts payable in a standard claim submission that is aided by a well-planned ECM and BPM implementation and integrated across all business areas:
Selma, a policyholder, returns from work. Someone has broken into her home, stealing valuable jewelry and small appliances. She contact

ycling reusing an item for the same (or a new) purpose is vital as society seeks solutions for sustainable living. Yet for insurers, the greatest potential for reusing valuable items in meaningful ways doesnt require material recycling. It lies in the meaningful reuse of important information. Consider the information you collect from policyholders and others, and how many decisions are contingent on what they supply. How can you extract more value from what you have?
Understanding information value
Technology today is about building bridges so insurers can work efficiently [link widoczny dla zalogowanych], provide quality service, and compete successfully in a challenging marketplace. Trying to bridge existing gaps in the information flow isnt new; insurers have discussed it for years. Business process management software tied to ECM is an effective enabler, but technology alone doesnt guarantee meaningful use. Typically, gaps arise from a failure to understandand manageour information and its multiple uses.
Defining meaningful use
To make astute decisions, information must be accurate and timely. Knowledge workers need it whether theyre in the office, traveling, or visiting clients. If you want to capitalize on information value as its harvested, it should be captured digitally at the source and shared efficiently everywhere within your business where it could influence processes or outcomes.
Ideally:
* Data captured in rules-driven voice mail and faxes launches appropriate business processes.
For information to be worthy of reuse, it must be accurate and readable. Front-end capture makes it instantly useful, restricting human involvement to tasks requiring analytical thinking and decisions. Even the smartest knowledge workers are prone to mistakes when information must be gleaned, copied [link widoczny dla zalogowanych], or re-keyed.
By implementing rules-driven business process management software as part of your content management strategy, accurate information can be re-used logically, promoting actionable intelligence. Many clients of well-deployed ECM/BPM solutions that re-use meaningful information wisely underwrite upwards of 35% more policies; cut claims turnaround from weeks to days; and handle 30-40% more work using the same staff, increasing profitability significantly.
Discovering where meaning lies
Virtual communication can connect people and processes by enabling the seamless transfer of information to every place it has value. Yet like physical bridges, virtual conduits have requirements that plead to be satisfied. You need to: