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Relevant provinces, autonomous regions, municipalities, separately listed cities industry authorities, the information industry department, Communications Administration, Information Office, China Telecom, China Mobile Communications Corporation, China Unicom Co., Ltd.:
To implement the State Council on promoting the development of service outsourcing industry with the spirit to meet the outsourcing business and international communications needs of the park, is to support the development of international communications outsourcing model city made the following observations:
First, adhere to scientific development, services, local economic development
Intelligence service outsourcing industry is talent-intensive modern service industry. Promote the development of service outsourcing industry is conducive to the transformation of economic development and promote balanced regional development, optimize the export structure, increase the level of utilization of foreign investment and expand employment of college graduates, is to implement the central "to maintain growth, expand domestic demand structure" of the spirit,Data convention outsourcing, a positive response an important measure of financial crisis, is to improve the overall quality of the national economy to achieve a comprehensive, coordinated and sustainable development an important way. The State Council has been in Beijing, Tianjin, Shanghai, Chongqing, Dalian, Shenzhen, Guangzhou, Wuhan, Harbin, Chengdu, Nanjing, Xi'an, Jinan, Hangzhou, Hefei, Nanchang, Changsha, Daqing, Suzhou, Wuxi, China, 20 cities identified as service outsourcing model city, and implemented a series of concessions and facilitation measures.
In the current economic situation, the relevant units should further enhance their understanding, to seize the opportunity, unity, cooperation and close coordination and overcome difficulties, and jointly promote the development of service outsourcing industry. In accordance with social services, service requirements of people's livelihood, consciously placed around the development of the industry, various departments and areas of information technology into the overall plan and be considered subordinate to and serve the growing local awareness of the economic and social development . City should support the service outsourcing model of international development as an important communication tasks with a positive, proactive attitude with relevant parties to strengthen coordination, cooperation, and strive to provide quality and efficient service outsourcing industry, convenient and reliable information and communication services .
Second, to strengthen organization and coordination, clear job responsibilities
Support the development of international communications outsourcing model city, is a multi-sectoral responsibilities of the work of the task. Relevant provinces, autonomous regions, municipalities, separately listed cities industry authorities, the information industry department, Communications Administration, Information Office and the basic telecom business in accordance with the local Party committees and governments of the unified leadership, unified planning, strengthen cooperation with business, technology, Service Outsourcing Industry Park Administrative Committee and other related departments of communication, cooperation and collaboration, a clear division of responsibilities, development of work processes, their respective advantages together to promote service outsourcing model city of international communications services security work.
Relevant provinces, autonomous regions, municipalities, separately listed cities industry authorities, the information industry department, Information Office should work together with local government departments, comprehensive and accurate understanding and knowledge of service outsourcing business and international communications needs of the park, to meet the current conditions and other relevant information in a timely manner to the communication needs of the Authority and relevant policies and actively seek financial support.
Relevant provinces, autonomous regions, municipalities, separately listed cities Communications Authority should actively take the initiative and local party committees, governments and relevant authorities to contact, communication, understanding needs, and timely organization of the local basic telecommunications business model to develop service outsourcing international communications services to protect the city programs to strengthen cooperation with relevant departments and collaboration, a clear division of responsibilities and take the initiative to the local Party committees and governments to report progress.
Basic telecom-related enterprises in the communication under the guidance of the Board to seriously study the development of service outsourcing with international communication services to protect the Model Cities program, specifically responsible for network construction and maintenance, business operations and management, implementation, innovative service model,hospitality solution, optimize resource allocation, standardized and orderly manner and parks for service outsourcing enterprises to provide quality and efficient protection of international communications services. The basic telecommunications business group affiliated to the full support and guidance to service outsourcing enterprises to international communication service support model city work.
Third, the promotion of local conditions, develop service plans
Outsourcing industry to international communications,Call centre outsourcing, international communications, especially the Internet have higher requirements, mainly in traffic demand, high quality requirements. According to previous parts of experience, technological progress and network with the existing development, build international communications currently use dedicated lanes, the use of existing high quality basic telecommunications enterprise network, IP-based virtual private network or line, etc., to support the service outsourcing model city the development of international communications. The network organization is different in various ways,Mobile solution, in the scale of investment, communication quality, service charges and so have some differences, including the construction of international communications-specific channels, using the existing high quality basic telecommunications enterprise network the two, for meeting the large Most of the park service outsourcing business and international communications needs have good adaptability.
Development of service outsourcing international communications services to protect the city program, effective from the service outsourcing industry to international communications needs, focusing on Internet, international communications, combined with the local telecommunications network, service ability and level, in the full use of existing resources, avoid duplication the principles of construction and appropriate advance in the protection of network security, information security under the premise of local conditions, pragmatic innovation, organizations should focus on the reasonableness of the network, to meet its infrastructure sharing requirements, to improve network and information security measures, and clear property right, the interface designated responsibilities, eliminate wasteful investment. For more service outsourcing model city of the province, should be considered the provincial co-ordination unit, unified planning, rational use of international communications resources.
Fourth,Business process outsourcing, establish a management mechanism, improve the management process
Division I initial review of relevant materials, will be reviewed by experts, and based on expert assessment results to make timely approval. Relevant provinces, autonomous regions, municipalities, separately listed cities Communications Authority approval requirements should be organized and carried out related work.
Fifth, do the follow-up services, the establishment of long-term mechanism
With the continuous development of service outsourcing industry, its demand for international telecommunications services, content, form and characteristics will also change. All relevant units to meet the needs of service outsourcing industry, services, long-term development, explore the establishment of clear objectives and division of labor, operate efficiently, and protect the effective protection of service outsourcing industry joint working mechanism of communication services.
Related to basic telecommunications service outsourcing enterprises and enterprises should park as an important corporate clients, adhere to high standards and strict requirements, providing quality and efficient international telecommunications services; to specify counterparts, organize professional teams to focus on security-related communications services; to formulate operation and maintenance of appropriate service standards and procedures, improve processes and contingency plans for disposal of failure; should promptly take the initiative to understand the outsourcing needs of businesses and changes in campus communications, to optimize network structure, good network expansion; pay attention to lessons learned, strengthen exchanges and continuously communication services to improve service outsourcing industry support capability.
Relevant provinces, autonomous regions, municipalities, separately listed cities Communications Authority to supervise the implementation of the service outsourcing industry, communications services and support, and strengthen the communication service quality control to ensure that the park service outsourcing enterprises and communications security, stability and smooth.
Ministry of Industry and Information Technology
March 21, 2009